Order Cancellation Policy
Last Updated: September 23, 2026
At Stowhaven, we understand that plans can change. We will make reasonable efforts to accommodate order cancellation requests when possible. Because furniture orders may be processed, prepared, packaged, or shipped quickly, cancellation availability depends on the status of your order.
How to Request a Cancellation
If you need to cancel an order, please contact us as soon as possible after placing your order.
Please include:
-
Order number
-
Customer name
-
Email address used for the order
-
Reason for cancellation, if applicable
You can contact us at:
Email: info@stowhaven.us
Phone: +1 (603) 867-5051
Cancellation Before Processing
If your cancellation request is received before your order has been processed or prepared for shipment, we will generally make reasonable efforts to cancel the order.
If the cancellation is accepted, any eligible payment will be refunded to the original payment method.
Cancellation After Processing
Once an order has entered processing, been prepared, packaged, assigned for shipment, or otherwise entered the fulfillment process, cancellation may no longer be possible.
For furniture and other large items, preparation and shipping arrangements may begin shortly after an order is placed. In these situations, the order may need to continue through fulfillment.
If cancellation is no longer available, you may be able to request a return after delivery in accordance with our Return & Refund Policy.
Orders That Have Shipped
Orders that have already been shipped generally cannot be canceled.
If you no longer want an item after it has shipped, please contact us for guidance. Depending on the circumstances, the item may need to be delivered and then handled through the applicable return process.
Please do not refuse delivery unless Stowhaven has specifically instructed you to do so, as refused shipments may result in additional shipping or handling costs.
Cancellation by Stowhaven
Stowhaven reserves the right to cancel or limit an order when necessary, including in situations involving:
-
Product availability issues
-
Pricing or listing errors
-
Incorrect or incomplete order information
-
Payment authorization or payment processing problems
-
Suspected fraudulent or unauthorized activity
-
Shipping restrictions
-
Technical or system errors
-
Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been collected, an eligible refund will generally be issued to the original payment method.
Refunds for Canceled Orders
Approved cancellation refunds are generally returned to the original payment method.
Once a refund has been issued, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
Stowhaven is not responsible for delays caused by a financial institution or payment provider.
Furniture Orders
Furniture orders may require additional preparation, packaging, warehouse handling, or specialized transportation. Because of this, cancellation options may become unavailable once fulfillment has started.
If you are unsure whether your order can still be canceled, please contact us as soon as possible with your order number.
Contact Us
For questions about order cancellations, please contact:
Email: info@stowhaven.us
Phone: +1 (603) 867-5051
Address: 216 Smyth Rd, Straw-Smyth, Manchester, NH 03104-3464, United States