Refund policy
Return & Refund Policy
Last Updated: September 23, 2026
At Stowhaven, we want you to be satisfied with your purchase. This Return & Refund Policy explains when furniture and other home furnishing products may be returned and how refunds are handled.
Return Period
We generally accept eligible return requests within 30 days of delivery.
The return period begins on the date your order is delivered according to the available carrier tracking information.
To request a return, please contact us within the applicable return period before sending any product back.
Return Eligibility
To be eligible for a return, products should generally be:
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In their original condition
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Unused or only reasonably inspected
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Free from stains, excessive wear, odors, or damage
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Free from unauthorized modifications or alterations
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Returned with all included parts, hardware, accessories, cushions, and components
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Returned with the original packaging when reasonably available
Furniture that has been assembled, heavily used, modified, damaged, stained, or otherwise altered may not qualify for a return.
Some products may have additional product-specific return requirements. Please contact us before returning any item if you are unsure whether it is eligible.
Furniture & Large Item Returns
Because furniture can be large, heavy, and difficult to transport, return arrangements for sofas, sectionals, beds, mattresses, tables, chairs, and other oversized products may differ from standard merchandise.
Please contact Stowhaven before shipping or arranging the return of any large furniture item.
We will provide return instructions and, when applicable, information regarding the appropriate return method or carrier.
Customers may be responsible for return shipping or transportation costs when a return is requested because of a change of mind, incorrect size selection, ordering the wrong product, or another reason not caused by Stowhaven.
Damaged or Defective Products
If your product arrives damaged, defective, or in a condition that does not match your order, please contact us as soon as possible.
Please provide:
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Order number
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Description of the problem
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Photos or videos showing the issue
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Photos of the product packaging when applicable
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Any relevant shipping or delivery information
Please keep the original packaging and shipping materials until the issue has been reviewed.
Depending on the circumstances, Stowhaven may offer an appropriate resolution, which may include a replacement, replacement part, repair, partial refund, full refund, or another available solution.
Incorrect or Missing Items
If you receive the wrong product or an order is missing an item or component, please contact us promptly with your order number and details of the issue.
We will review the order and work with you to determine an appropriate resolution.
Return Process
To request a return:
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Contact us within 30 days of delivery.
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Provide your order number and the product you wish to return.
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Explain the reason for the return.
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Provide photos or other information if requested.
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Wait for return instructions before sending the product back.
Do not send a product to an address other than the return address provided by Stowhaven. Unauthorized returns may not be accepted or may result in processing delays.
Return Shipping Costs
For returns caused by a change of mind, incorrect product selection, incorrect size selection, or other reasons not related to a product defect or Stowhaven error, the customer may be responsible for applicable return shipping or transportation costs.
For products that arrive damaged, defective, or incorrect due to an issue attributable to Stowhaven, we will review the circumstances and determine the appropriate return or replacement arrangement.
Refunds
Once an approved return has been received and inspected, we will determine whether the product meets the applicable return requirements.
If the return is approved, the refund will generally be issued to the original payment method.
Refund processing time may vary depending on your payment provider, bank, or card issuer. Stowhaven does not control the processing time of third-party financial institutions.
Original shipping charges may not be refundable unless the return is related to an error, damage, or defect attributable to Stowhaven, or otherwise required by applicable law.
Non-Returnable Situations
A return may not be accepted when:
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The return request is made after the applicable return period
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The product has been significantly used or damaged
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The product has stains, excessive wear, or strong odors
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The product has been modified or altered
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Required parts, hardware, accessories, or components are missing
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Damage resulted from misuse, improper assembly, accidents, or improper care
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The product was damaged after delivery through customer handling
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The item is otherwise not eligible for return under applicable product-specific terms or law
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet entered processing may generally be canceled upon request. Once an order has been processed, prepared for shipment, or shipped, cancellation may no longer be possible.
For additional information, please refer to our Order Cancellation Policy.
Exchanges
We do not guarantee direct exchanges for all products. Depending on product availability and the circumstances of the return, we may provide a replacement, refund, or another appropriate resolution.
Contact Us
If you have questions about a return, refund, damaged product, or replacement, please contact us:
Email: info@stowhaven.us
Phone: +1 (603) 867-5051
Address: 216 Smyth Rd, Straw-Smyth, Manchester, NH 03104-3464, United States
Please contact us before returning any furniture so that we can provide the appropriate return instructions.