Shipping policy
Shipping Policy
Last Updated: September 23, 2026
At Stowhaven, we aim to provide clear and reliable shipping information for every order. This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Area
Stowhaven currently ships to addresses within the United States.
Shipping availability may vary depending on the product, destination, size, weight, and shipping requirements. If a product cannot be shipped to your address, the available shipping options will be shown during checkout when applicable.
Order Processing Time
Orders are generally processed within 1–3 business days, Monday through Friday, excluding major U.S. holidays.
Processing time begins after your order has been successfully placed and payment has been confirmed.
Furniture and other large items may require additional warehouse preparation, packaging, or handling before they are handed to the carrier. If additional processing time is required, we will make reasonable efforts to provide updated information.
Shipping & Delivery Time
After an order has been processed and handed to the shipping carrier, standard delivery generally takes approximately 5–10 business days.
Estimated delivery time includes carrier transit time and may vary depending on:
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Delivery location
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Product size and weight
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Carrier availability
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Weather conditions
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Holidays
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Seasonal shipping volume
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Remote or residential delivery requirements
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Other circumstances outside our reasonable control
Delivery estimates are provided as a guide and are not guaranteed delivery dates.
Shipping Costs
Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, product size, weight, quantity, and delivery requirements.
For large, heavy, oversized, or specially handled furniture, shipping costs or delivery arrangements may differ from standard-size products. Any applicable shipping charges will be presented at checkout when available.
Large & Oversized Furniture
Some products, including sofas, sectionals, beds, mattresses, tables, and other large furniture, may require special packaging and transportation.
Large furniture may:
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Ship separately from other products
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Arrive in multiple packages
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Require additional handling
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Have different transit times from smaller products
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Be delivered by a specialized or freight carrier when necessary
If an order contains multiple products, items may not arrive at the same time.
Tracking Information
When tracking information is available, we will provide it after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the package has been handed over to the carrier.
Once tracking information has been provided, you can use the carrier's tracking system to monitor the progress of your shipment.
Shipping Address
Please carefully review your shipping address before completing your order.
Stowhaven is not responsible for delays, additional shipping charges, or failed delivery caused by an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is processed or shipped, but an address change cannot be guaranteed.
Delivery Delays
Although we work to keep orders moving as quickly as possible, delivery may occasionally be delayed due to circumstances beyond our control, including severe weather, carrier delays, transportation disruptions, holidays, high shipping volume, or other unforeseen events.
If your order appears to be significantly delayed, please contact us with your order number so we can assist you.
Damaged Packages
Please inspect your furniture and shipping packages when they arrive.
If the package or product appears damaged, please:
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Take clear photos of the damaged packaging and product.
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Keep the original packaging and shipping materials.
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Contact us as soon as possible with your order number and photos.
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Follow the instructions provided by our customer service team.
Do not discard damaged packaging until the issue has been reviewed, as photographs and packaging information may be needed to assist with a carrier claim or product resolution.
Missing or Incorrect Items
If you receive an incorrect, incomplete, or missing item, please contact us as soon as possible.
Provide your order number and a description of the issue. Photos may also be requested so that we can review the situation and determine the appropriate resolution.
Multiple Packages
Furniture orders may be shipped in multiple boxes or packages. These packages may have separate tracking numbers and may arrive at different times.
If your order appears incomplete, please check all available tracking information before contacting us. If a package remains missing, contact our customer service team for assistance.
Undeliverable or Refused Shipments
If a shipment is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or another issue caused by the recipient, additional shipping or handling charges may apply if the order needs to be reshipped.
Any refund for an undeliverable or refused shipment will be handled according to our Return & Refund Policy and applicable law.
Shipping Policy and Merchant Center Information
Shipping costs and delivery estimates shown on our website are intended to provide customers with clear information before purchase.
Where applicable, shipping information used in Google Merchant Center is intended to correspond with the shipping information available on our website and at checkout. Actual shipping settings may vary by product, destination, and shipping method.
Contact Us
If you have questions about shipping, delivery, or an existing order, please contact us:
Email: info@stowhaven.us
Phone: +1 (603) 867-5051
Address: 216 Smyth Rd, Straw-Smyth, Manchester, NH 03104-3464, United States
We recommend contacting us as soon as possible if you have questions about an order or delivery.