Privacy policy

Privacy Policy

Last Updated: September 23, 2026

Stowhaven respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit or shop through Stowhaven.us.

Information We Collect

We may collect personal information that you provide directly to us when you use our website, place an order, create an account, contact customer service, or otherwise interact with Stowhaven.

Depending on how you use our website, this information may include:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account information

  • Order and purchase information

  • Product preferences

  • Return, refund, replacement, or customer service information

  • Information you provide when contacting us

  • Other information you voluntarily provide

We may also collect certain information automatically when you browse our website.

Information Collected Automatically

When you visit Stowhaven.us, certain technical and usage information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Language preferences

  • Pages and products viewed

  • Referring website or source

  • Approximate geographic location

  • Date and time of visits

  • Website interactions

  • General browsing and usage information

This information helps us understand how our website is used, improve performance, maintain security, and provide a better shopping experience.

How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Processing payments

  • Arranging shipping and delivery

  • Providing tracking information

  • Processing returns, refunds, and replacements

  • Providing customer support

  • Managing customer accounts

  • Sending order confirmations and transactional communications

  • Responding to questions and requests

  • Improving our website, products, and services

  • Understanding website traffic and customer interactions

  • Detecting and preventing fraud or unauthorized activity

  • Maintaining website and information security

  • Complying with legal and regulatory requirements

  • Enforcing our terms and policies

  • Sending marketing communications where permitted by law and applicable preferences

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method selected at checkout, your payment information may be collected and processed directly by the applicable payment provider.

For security purposes, Stowhaven generally does not store your complete credit or debit card number or card security code on our own systems.

Payment providers may process your information according to their own privacy policies and terms.

Shipping and Order Fulfillment

To fulfill your order, we may share necessary information with service providers involved in payment processing, order fulfillment, warehousing, packaging, shipping, delivery, and logistics.

Information shared may include your name, shipping address, phone number, email address, order details, and other information necessary to complete delivery or provide related services.

Cookies and Similar Technologies

Stowhaven may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping carts, improve website performance, analyze traffic, help protect against fraud, and support marketing activities where permitted.

These technologies may include cookies, pixels, tags, scripts, local storage, and similar tools.

For more information, please see our Cookie Policy.

Analytics

We may use analytics services to understand how visitors use our website.

Analytics information may include pages viewed, traffic sources, general visitor behavior, device information, and interactions with our website.

This information helps us improve website functionality, navigation, product presentation, and overall customer experience.

Marketing Communications

Where permitted by applicable law, we may use your email address or other contact information to send promotional communications about products, offers, services, or other updates.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in those messages.

Even if you opt out of promotional communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, account notices, and information about your purchases.

How We Share Information

We do not sell or rent your personal information as part of our ordinary business operations.

We may share information with trusted service providers and business partners when reasonably necessary to operate our business, including providers involved in:

  • Payment processing

  • Shipping and delivery

  • Order fulfillment

  • Warehousing and logistics

  • Website hosting and ecommerce services

  • Customer support

  • Email communications

  • Analytics

  • Advertising and marketing

  • Fraud prevention and security

  • Professional, legal, accounting, or compliance services

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect our rights, customers, website, or business.

Business Transfers

If Stowhaven or some or all of its assets are involved in a merger, acquisition, sale, restructuring, financing, bankruptcy, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

Data Retention

We generally retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations, and fulfill other legitimate business purposes.

Retention periods may vary depending on the type of information and the reason it was collected.

Third-Party Websites and Services

Our website may contain links, integrations, payment services, advertising technologies, or other features provided by third parties.

Third-party websites and services operate under their own privacy policies and terms. Stowhaven is not responsible for the privacy practices of independent third parties.

We recommend reviewing the applicable privacy policy before providing personal information to a third-party service.

Children's Privacy

Stowhaven does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

Our website and services are intended for general consumers and are not specifically directed toward children.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your information is collected or used

  • Opt out of certain marketing communications

  • Request restrictions on certain uses or disclosures where applicable

  • Exercise other privacy rights provided by applicable law

To make a privacy request, please contact us using the information below. We may need to verify your identity before completing certain requests.

California Privacy Rights

If you are a California resident, California privacy laws may provide additional rights regarding your personal information, depending on your circumstances and applicable law.

These rights may include rights relating to access, correction, deletion, and certain disclosures or uses of personal information.

Stowhaven does not discriminate against customers for exercising privacy rights available to them under applicable law.

To submit a privacy request, please contact us using the contact information below.

Do Not Track and Privacy Signals

Some browsers and devices provide privacy settings or signals related to tracking and targeted advertising.

The treatment of these signals may depend on applicable law, the technology involved, and the services being used.

Where required by applicable law, we will process recognized privacy preference signals in accordance with the applicable requirements.

International Visitors

Stowhaven primarily operates as a U.S.-based online store. If you access our website from outside the United States, your information may be processed or stored in the United States or other locations where our service providers operate.

Privacy protections may differ between jurisdictions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, services, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:

Email: info@stowhaven.us
Phone: +1 (603) 867-5051
Address: 216 Smyth Rd, Straw-Smyth, Manchester, NH 03104-3464, United States